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Insights Ideas that move the work forward.

Practical perspectives on marketing, creative, websites and the systems that connect them.

The articles

  1. A lime-green tape measure with its yellow blade pulled out, on a white groundPhoto: Evan-Amos, public domain, via Wikimedia Commons TRACKING

    Measure before you scale

    Before the budget grows, make the numbers useful. Compare what your ad platforms, website analytics and CRM are actually counting, then decide which signal should guide the next test. 4 min read
  2. The enquiry form on NITS Decor’s website, built by Fezey Media: “Question 1 of 7. What are we designing?”, with a home or a commercial space to chooseNITS Decor website, by Fezey Media LEADS

    Cheap leads are expensive

    What does a qualified lead really cost? A lower cost per lead can be useful. The better decision comes from comparing lead quality, customer acquisition cost and the value of the customer won. 4 min read
  3. Grey cables running into a broken-open concrete post, through a hole with no sealPhoto: Dmitry G, public domain, via Wikimedia Commons FOLLOW-UP

    Growth breaks where nobody looks

    Follow the enquiry. Find the next useful fix. A practical way to review the handoffs between your campaign, website, CRM and sales team. 4 min read

Growth only makes sense when you can see the whole system.

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